Workflows Overview

Publisher

Twilio Inc.

URL

https://www.twilio.com/docs/taskrouter/workflow-configuration

Published

2026-03-09

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Twilio documentation; copyright Twilio Inc.; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The default_filter applies only to Tasks that match none of the Workflow's filters, and Twilio says a Workflow should always include one. in context
• Workflow filters are evaluated top to bottom like a switch statement, and only the first matching filter is applied. in context
• Twilio advises referencing Workers in Workflow expressions by pseudonymous identifiers such as GUIDs rather than names or email addresses. in context
• Within a matched filter, targets are tried in order; when a target's timeout expires the Task moves to the next target, which may change queue or priority, and later targets inherit queue and priority unless redefined. in context

Cite this source record

APA

WarmTransfer. (2026, March 9). Workflows Overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/twilio-docs-taskrouter-workflows-overview

BibTeX

@misc{warmtransfer-twilio-docs-taskrouter-workflows-overview,
  title  = {Workflows Overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/twilio-docs-taskrouter-workflows-overview},
  note   = {Twilio Inc., accessed 2026-09-24}
}