Gather the Required Business Information for A2P 10DLC

Publisher

Twilio

URL

https://www.twilio.com/docs/messaging/compliance/a2p-10dlc/collect-business-info

Published

2026-06-22

Updated

unknown

Accessed

2026-10-14

HTTP status

200

License

Twilio website terms of use; copyright Twilio Inc.; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Twilio Campaign description must be 40 to 4,096 characters and the message flow (opt-in description) 40 to 2,049 characters. in context
• A Twilio Campaign requires two to five message samples of 20 to 1,024 characters each that identify the brand and mark variable content in square brackets. in context
• Using a personal, free or distribution-list email as the brand contact email causes Brand failure; Twilio error 21740 flags an invalid domain such as gmail.com. in context
• Government organizations registering A2P 10DLC on Twilio must use the Non-profit Corporation business type with the GOVERNMENT industry. in context
• Twilio requires the privacy policy to be publicly accessible without login, state that mobile numbers are not shared, disclose message frequency and include 'message and data rates may apply'. in context
• A sole proprietorship that holds an EIN or Canadian Business Number should register a Standard or Low-Volume Standard Brand, not a Sole Proprietor Brand. in context
• For Standard and Low-Volume Standard Brands Twilio accepts the business types Co-operative, Corporation, LLC, Non-profit Corporation and Partnership. in context
• The Brand website URL is screenshotted and evaluated automatically and is rejected if unreachable, parked or for sale, login-gated, or redirecting to an unrelated domain. in context

Cite this source record

APA

WarmTransfer. (2026, June 22). Gather the Required Business Information for A2P 10DLC. WarmTransfer. https://warmtransfer.net/knowledge/sources/twilio-docs-a2p-10dlc-collect-business-info

BibTeX

@misc{warmtransfer-twilio-docs-a2p-10dlc-collect-business-info,
  title  = {Gather the Required Business Information for A2P 10DLC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/twilio-docs-a2p-10dlc-collect-business-info},
  note   = {Twilio, accessed 2026-10-14}
}