Flow Types

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/flow-types

Published

2025-11-12

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Talkdesk proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Talkdesk Studio has four flow types: API Request, Incoming Call, Incoming Message and Outgoing Call. in context
• A Studio Incoming Call flow covers an interaction from the moment the inbound call arrives until the call ends or its post-call actions, such as surveys, finish. in context
• One Studio Incoming Message flow type defines the customer experience for inbound digital messages across SMS, chat and email. in context
• A Studio Outgoing Call flow manages manual agent-initiated outbound calls from the moment the contact answers until the call with the agent is established. in context

Cite this source record

APA

WarmTransfer. (2025, November 12). Flow Types. WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-flow-types

BibTeX

@misc{warmtransfer-talkdesk-studio-flow-types,
  title  = {Flow Types},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-flow-types},
  note   = {Talkdesk, accessed 2026-09-25}
}