Exits (Time Based Rules)

Publisher

Talkdesk

URL

https://studio.talkdesk.com/docs/exits-time-based-rules

Published

2026-02-25

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Talkdesk proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Numbers that share one Studio flow will probably share the same Time Based Rules schedule unless the flow branches before that component, so numbers that need different hours are simpler to give separate flows. inferred in context
• Each Time Based Rules exit has a name, a timezone, one or more time ranges and a Send to destination component. in context
• Time Based Rules exits apply only to the phone numbers associated with the flow that contains them. in context
• When several Time Based Rules steps run on the same flow path, the last one executed decides whether the call is reported as inside or outside business hours. in context
• A call that leaves a Time Based Rules component through the No match exit is reported as outside business hours. in context
• A Time Based Rules exit must be set to Report as: Inside Business Hours for calls through it to be counted as inside business hours. in context

Cite this source record

APA

WarmTransfer. (2026, February 25). Exits (Time Based Rules). WarmTransfer. https://warmtransfer.net/knowledge/sources/talkdesk-studio-exits-time-based-rules

BibTeX

@misc{warmtransfer-talkdesk-studio-exits-time-based-rules,
  title  = {Exits (Time Based Rules)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/talkdesk-studio-exits-time-based-rules},
  note   = {Talkdesk, accessed 2026-10-02}
}