Presence Status in Salesforce does not match with the Status in Genesys Cloud

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=005135127&language=en_US&type=1

Published

2026-06-01

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Cite this source record

APA

WarmTransfer. (2026, June 1). Presence Status in Salesforce does not match with the Status in Genesys Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-kb-005135127-genesys-presence

BibTeX

@misc{warmtransfer-salesforce-kb-005135127-genesys-presence,
  title  = {Presence Status in Salesforce does not match with the Status in Genesys Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-kb-005135127-genesys-presence},
  note   = {Salesforce, accessed 2026-10-02}
}