Salesforce Agents Cannot View Voice Call Recordings

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=000396066&language=en_US&type=1

Published

2026-06-09

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Cite this source record

APA

WarmTransfer. (2026, June 9). Salesforce Agents Cannot View Voice Call Recordings. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-kb-000396066-recording-access

BibTeX

@misc{warmtransfer-salesforce-kb-000396066-recording-access,
  title  = {Salesforce Agents Cannot View Voice Call Recordings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-kb-000396066-recording-access},
  note   = {Salesforce, accessed 2026-10-02}
}