Source record · tier 2 current vendor documentation

Choose Your Service Cloud Voice Telephony Model

Publisher: Salesforce
URL: https://help.salesforce.com/s/articleView?id=sf.voice_telephony_models.htm&language=en_US&type=5
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Salesforce website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Salesforce Voice offers several telephony models, including Amazon Connect, Partner Telephony, Bring Your Own Carrier and Partner Telephony from Amazon Connect. in context
Setting up Salesforce Voice with Partner Telephony includes installing the telephony provider's managed package. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Choose Your Service Cloud Voice Telephony Model. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-telephony-models

BibTeX

@misc{warmtransfer-salesforce-help-voice-telephony-models,
  title  = {Choose Your Service Cloud Voice Telephony Model},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-telephony-models},
  note   = {Salesforce, accessed 2026-09-24}
}