Configure Your Amazon Connect Instance

Publisher

Salesforce

URL

https://help.salesforce.com/s/articleView?id=service.voice_setup_amazon_connect_details.htm&language=en_US&type=5

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Salesforce proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• As a best practice, Salesforce recommends using an IAM user rather than the AWS root user to complete Amazon Connect instance configuration tasks, to keep the root user secure. in context
• When claiming, you choose from the list of available Amazon Connect numbers and cannot request a specific number unless you already hold it with your current provider and port it to Amazon Connect. in context
• To receive or make calls you need a phone number; Amazon Connect options include claiming an available number and porting an existing number. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure Your Amazon Connect Instance. WarmTransfer. https://warmtransfer.net/knowledge/sources/salesforce-help-voice-amazon-connect-details

BibTeX

@misc{warmtransfer-salesforce-help-voice-amazon-connect-details,
  title  = {Configure Your Amazon Connect Instance},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/salesforce-help-voice-amazon-connect-details},
  note   = {Salesforce, accessed 2026-09-25}
}