Creating and managing an inbound queue group

Publisher

RingCentral

URL

https://support.ringcentral.com/article-v2/Creating-an-inbound-queue-group-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

RingCentral proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• To create an inbound queue group in RingCX Admin, click the Routing icon, select Voice queues & skills, click New group, enter a Group name and click Save. in context
• An inbound queue group is deleted from its Edit group page via the More three-dot icon and Delete; a 'Move queues to a different group' toggle either moves its queues to a chosen group or, when off and the confirmation boxes are checked, deletes the queues with the group. in context
• Hovering over an inbound queue group under Voice queues & skills shows an Edit group pencil icon that opens the group, where the Group name can be changed and saved. in context
• An inbound queue group must exist in RingCX before an inbound queue can be created. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Creating and managing an inbound queue group. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-queue-group

BibTeX

@misc{warmtransfer-ringcentral-support-ringcx-create-queue-group,
  title  = {Creating and managing an inbound queue group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-support-ringcx-create-queue-group},
  note   = {RingCentral, accessed 2026-09-30}
}