Multi-Level Auto-Attendant Phone System with IVR

Publisher

RingCentral

URL

https://www.ringcentral.com/office/features/multi-level-auto-attendant/overview.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

RingCentral website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingCentral's multi-level auto-attendant supports up to 250 voice menus and submenus per account. in context
• RingCentral IVR supports nested menus and the vendor states there is virtually no limit to the number of layers. in context
• RingCentral IVR key presses can route callers to any extension (including a user, a group or another IVR menu), to a voicemail, or to an external number. in context
• A RingCentral IVR menu option can connect callers to the Dial-By-Name Directory. in context
• RingCentral accepts uploaded IVR prompt recordings in MP3 or WAV format. in context
• IVR prompts can be recorded from a computer microphone or by phone, in addition to file upload and text-to-speech. in context
• The RingCentral IVR tools include a validation function that helps identify misconfigurations. in context
• RingCentral provides a graphical Visual IVR Editor for building call routing flows driven by touch-tone key input. in context
• RingCentral IVR configuration supports bulk changes through XML import and export. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Multi-Level Auto-Attendant Phone System with IVR. WarmTransfer. https://warmtransfer.net/knowledge/sources/rc-features-multi-level-auto-attendant

BibTeX

@misc{warmtransfer-rc-features-multi-level-auto-attendant,
  title  = {Multi-Level Auto-Attendant Phone System with IVR},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/rc-features-multi-level-auto-attendant},
  note   = {RingCentral, accessed 2026-10-02}
}