@wxcc-desktop/sdk README (WxCC Agent Desktop JS-API)

Publisher

Cisco (npm package, served via unpkg)

URL

https://unpkg.com/@wxcc-desktop/sdk/README.md

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

ISC (per package.json); no-redistribution; short excerpts and locators only

Source notes citing this source

• Desktop.agentContact.addEventListener accepts interaction events including eAgentContact, eAgentContactAssigned, eAgentContactEnded, eAgentContactWrappedUp, eAgentOfferContact, eAgentContactHeld, eAgentContactUnHeld and eAgentConsultCreated. in context
• await Desktop.actions.getTaskMap() returns the agent's current tasks (interactions). in context
• await Desktop.actions.getToken() returns the Desktop's access token for the widget to use. in context
• A widget initialises the SDK with Desktop.config.init({ widgetName, widgetProvider }) before using the other SDK modules. in context
• Desktop.agentStateInfo.latestData returns the agent's current data, including teamId, teamName, dn, status, subStatus, idleCodes and wrapupCodes. in context
• Desktop.logger.createLogger('name') returns a logger whose info and other methods write service-prefixed messages to the console. The starter's sdk.ts creates one this way. in context
• The SDK's Desktop root module exposes config, i18n, actions, logger and shortcutKey, plus service modules including agentContact, agentStateInfo, dialer, screenpop and aiAssistant. in context
• Listeners are removed with Desktop.agentContact.removeEventListener(eventName, listener) or Desktop.agentContact.removeAllEventListeners(). in context
• A widget can subscribe to agent state changes with Desktop.agentStateInfo.addEventListener('updated', handler). in context

Cite this source record

APA

WarmTransfer. (2026, September 30). @wxcc-desktop/sdk README (WxCC Agent Desktop JS-API). WarmTransfer. https://warmtransfer.net/knowledge/sources/npm-wxcc-desktop-sdk-readme

BibTeX

@misc{warmtransfer-npm-wxcc-desktop-sdk-readme,
  title  = {@wxcc-desktop/sdk README (WxCC Agent Desktop JS-API)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/npm-wxcc-desktop-sdk-readme},
  note   = {Cisco (npm package, served via unpkg), accessed 2026-09-30}
}