Source record · tier 2 current vendor documentation

Telephony in NiCE CXone

Publisher: NICE
URL: https://help.nicecxone.com/Content/globalfeatures/connectivity/telephonyincxone.htm
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Integrated Softphone and the installed CXone Softphone can transport CXone calls on the B (agent) leg only. in context
SIP can transport CXone calls on either the A leg or the B leg when the customer has locally installed SIP-enabled telephony equipment. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Telephony in NiCE CXone. WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-help-telephony-in-cxone

BibTeX

@misc{warmtransfer-nicecxone-help-telephony-in-cxone,
  title  = {Telephony in NiCE CXone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-help-telephony-in-cxone},
  note   = {NICE, accessed 2026-10-02}
}