Platform Requirements

Publisher

NICE

URL

https://help.nicecxone.com/content/platformrequirements/platformrequirements.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• CXone platform requirements list G.711 at about 88 kbps bidirectional for VoIP and state that G.729 is not supported. in context
• CXone platform requirements for Integrated Softphone specify at least 512 kbps upload and 1.5 Mbps download. in context
• CXone platform requirements for Integrated Softphone specify round-trip latency under 150 ms, packet loss under 0.75 percent and jitter under 20 ms. in context
• CXone platform requirements list a hardwired connection for Integrated Softphone and state that wireless (Wi-Fi) connections are not supported for VoIP services, citing one-way audio, garbled audio and connection loss. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Platform Requirements. WarmTransfer. https://warmtransfer.net/knowledge/sources/nicecxone-help-platform-requirements

BibTeX

@misc{warmtransfer-nicecxone-help-platform-requirements,
  title  = {Platform Requirements},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nicecxone-help-platform-requirements},
  note   = {NICE, accessed 2026-10-02}
}