Manage Scripts

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/fundamentals/managescriptscx.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CXone Studio documentation reviewed describes no separate publish action for a script: a saved script is put into service for a phone number by selecting it as the script of a point of contact. inferred in context
• When script locking is enabled, a script is taken for editing with Edit Script (Lock) and released with View Only Script (Unlock); a user with the Lock Override permission can take over a locked script, after which the original holder's save fails with an error. in context
• Studio scripts cannot be deleted, only deactivated, and the Points of Contact tab of a script shows which points of contact use it. in context
• A script can also be reverted from the ACD application's Scripts page by selecting a previous version and clicking Revert Back, and the script must be closed in Studio before it is reverted. in context
• Each save of a Studio script creates a historical version; a previous version is restored in Studio by opening the script, choosing Version History from the script name drop-down, selecting the version, and clicking Restore. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Manage Scripts. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-manage-scripts

BibTeX

@misc{warmtransfer-nice-help-studio-manage-scripts,
  title  = {Manage Scripts},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-manage-scripts},
  note   = {NiCE, accessed 2026-09-30}
}