Routing Attributes - CXone Help Center

Publisher

NICE

URL

https://help.nicecxone.com/content/acd/routing/routingattributes/routingattributes.htm

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

NICE proprietary help content; no-redistribution; short excerpts and locators only

Source notes citing this source

• NICE recommends using no more than five routing attributes per routing action to prevent interactions getting stuck in queue. in context
• Service level agreements cannot be configured at the routing-attribute level; SLAs remain at the ACD skill level. in context
• Static delivery lets a routing action reference only one routing attribute, while dynamic delivery supports multiple attributes; multiple attributes must be enabled by the account representative. in context
• Routing attributes can be configured in the Reqagent, UpdateContact, Queuevm, Queuecallback and CountAgents Studio actions. in context
• A CXone tenant can have up to 5,000 active routing attributes. in context
• A Studio script designed for dynamic delivery that references several routing attributes in one Reqagent would need redesign to run on a static-delivery tenant. inferred in context
• CXone routing attributes are a bullseye routing method: custom traits that narrow the pool of potential agents within an ACD skill, usable with or without skill proficiencies. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Routing Attributes - CXone Help Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-routing-attributes

BibTeX

@misc{warmtransfer-nice-help-routing-attributes,
  title  = {Routing Attributes - CXone Help Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-routing-attributes},
  note   = {NICE, accessed 2026-09-24}
}