Points of Contact Overview

Publisher

NICE

URL

https://help.nicecxone.com/content/acd/channels/additionalchannelfeatures/pointsofcontact/pointsofcontact.htm

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because every CXone DNIS is configured by NICE Professional Services and no public BYOC voice admin procedure exists, a BYOC carrier arrangement for CXone has to be provisioned together with NICE rather than self-configured. inferred in context
• Each CXone phone number (DNIS) must be configured by NICE Professional Services before a point of contact can be set up for it. in context
• Only one skill and one script can be assigned to each CXone point of contact, though several points of contact can share a skill or script. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Points of Contact Overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-points-of-contact

BibTeX

@misc{warmtransfer-nice-help-points-of-contact,
  title  = {Points of Contact Overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-points-of-contact},
  note   = {NICE, accessed 2026-09-25}
}