Certified Android devices get signed out of Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/teams-rooms-and-devices/signed-out-of-teams-android-devices

Published

2024-08-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Microsoft Learn terms of use; copyright Microsoft (licence text not inspected); no-redistribution; short excerpts and locators only

Source notes citing this source

• As a last resort Microsoft documents a factory reset through the OEM device settings or OEM key combination, followed by deleting the device object in Microsoft Entra ID, Microsoft Intune and the Teams admin center so that fresh objects are created, and then signing in again. in context
• For affected Teams phones Microsoft directs admins to the Teams Android Desk Phone Sign in connectivity test in the Microsoft Remote Connectivity Analyzer, which verifies that the user account meets the requirements to sign in to a Teams Android desk phone and can be run by administrators and non-administrators. in context
• The Microsoft Remote Connectivity Analyzer is not available for the GCC and GCC High Microsoft 365 Government environments. in context
• The on-device recovery sequence Microsoft documents is: select Refresh code and use the new code; if no code is generated select Sign in on this device and enter the password for the pre-populated username; if sign-in still fails select Start over, which signs the device out, then select Refresh code again. in context
• The automatic sign-out issue on certified Teams Android devices is identified in the Entra non-interactive user sign-in logs by entries with Application Microsoft Authentication Broker, Status Failure and Resource Device Registration Service. in context
• Microsoft's signed-out troubleshooting article (dated 2024-08-08) documents re-signing a device from the Teams admin center by selecting the device under Teams devices, choosing Actions > Sign out, then Sign in, after which a pop-up is populated within two to five minutes with a URL, a code and sign-in instructions; it requires Teams administrator permissions. in context

Cite this source record

APA

WarmTransfer. (2024, August 8). Certified Android devices get signed out of Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-ts-android-signed-out

BibTeX

@misc{warmtransfer-ms-learn-ts-android-signed-out,
  title  = {Certified Android devices get signed out of Teams},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-ts-android-signed-out},
  note   = {Microsoft, accessed 2026-09-30}
}