Plan for Operator Connect for India - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/operator-connect-india-plan

Published

2026-08-07

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft describes Other Service Provider (OSP) deployments in India as a regulated category, usually for call centres, that may let calls leave India over a private network, requires an entitlement from India's Department of Telecommunications, and says Microsoft support for OSP calls with international numbers is pending. in context
• Microsoft states that for users with India wireline numbers and LBR enabled, if Windows falls back to a manually configured default location, Teams strips the coordinates and disables PSTN calling until an automatically detected location is available. in context
• Read together, the Operator Connect for India planning page implies that a wireline LBR user on Windows may need both a network-site match and an automatically detected OS location to place PSTN calls. inferred in context
• For Operator Connect for India, LBR is required for wireline numbers only; wireless numbers can roam within India using the client's operating system location or, on supported desk devices, the static emergency address instead of network sites. in context
• India wireless numbers do not work for PSTN calls on the Teams web client or in custom Azure Communication Services SDK clients. SIP devices and Teams IP phones in UserSignIn mode are also unsupported. in context
• For India wireline users with LBR, if Windows falls back to a manually configured default location, Teams strips the coordinates. PSTN calling is then disabled until the operating system detects a location automatically. in context
• With Operator Connect for India, the Indian operator supplies an India-specific Teams Phone licence. Users need it even if they already have Teams Phone through a licence such as E5. in context
• An India wireline number cannot be converted to a wireless number. The two types are not interchangeable, so the service type for each number must be specified at order time. in context
• Teams Phone Mobile is not currently supported in India, and India wireless numbers are not integrated with a user's mobile SIM. in context
• Microsoft's Operator Connect for India guidance covers only non-OSP deployments that follow India toll rules. Microsoft support for OSP calls with international numbers is pending. in context
• Operator Connect for India numbers can be assigned to Auto Attendant and Call Queue resource accounts, and those resource accounts do not need the India Teams Phone licence. in context
• For Operator Connect for India, customers contact the operator first for technical support. Microsoft may reject a customer support case if the investigation shows the operator can address the issue. in context
• India wireless numbers can roam within India. Location-capable Teams clients must share an in-country OS location. Supported Teams IP phones and Teams Rooms instead rely on an India emergency location assigned to the signed-in user or resource account. in context
• India wireline numbers need Location-Based Routing, with each number tied to a network site. PSTN calls from an unknown or different site are not allowed, and operating-system location does not replace this LBR configuration. in context

Cite this source record

APA

WarmTransfer. (2026, August 7). Plan for Operator Connect for India - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-operator-connect-india-plan

BibTeX

@misc{warmtransfer-ms-learn-operator-connect-india-plan,
  title  = {Plan for Operator Connect for India - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-operator-connect-india-plan},
  note   = {Microsoft, accessed 2026-09-23}
}