Monitor and troubleshoot Teams meetings and calls from the Teams admin center

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/monitor-troubleshoot-teams-meetings-calls

Published

2026-08-24

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• MOS and 'poor call' figures are not directly comparable across Zoom, Teams, Webex, ThousandEyes and RTCP XR collectors, because each uses its own model or classifier and the vendor pages read do not publish a shared calculation. inferred in context
• The current Teams admin center participant view no longer has Advanced and Debug sections; the telemetry formerly shown there is available by Export for a completed meeting. in context
• Partner admins using Granular Delegated Admin Privileges need the Teams Communications Support Specialist or Teams Communications Support Engineer role in the customer tenant to use the Teams admin center meeting troubleshooting experience. in context
• For in-progress meetings, Teams admin center issues are aggregated per 10-minute window against general target values, and Microsoft states a flagged issue does not necessarily mean the user experienced degraded media. in context
• The current Teams admin center troubleshooting experience no longer labels meetings and calls Good or Poor; it reports quality and reliability issues judged by intelligent media classifiers (machine learning models trained on Teams telemetry). in context
• Real-time session telemetry in the Teams admin center is kept for seven days after a meeting for Teams Premium and Teams Rooms Pro licensed users and only for the meeting's duration for others; aggregated telemetry is kept 30 days for all users. in context
• In the Teams admin center meeting troubleshooting experience, completed-meeting telemetry can take 30 minutes to 2 hours after the meeting ends to be processed. in context
• In the Teams admin center meeting and call troubleshooting experience, aggregated telemetry is available for all users for 30 days after a meeting ends, whatever their license. in context
• Microsoft lists the Teams admin center meeting and call troubleshooting experience as available in Worldwide (Public) and GCC. in context
• Partner admins using GDAP must hold the Teams Communications Support Specialist or Teams Communications Support Engineer role in the customer tenant to use the Teams admin center meeting and call troubleshooting experience. in context
• The current Teams admin center troubleshooting experience no longer labels meeting and call quality Good or Poor; after telemetry is processed it reports quality and reliability issues found by the intelligent media classifiers, with root-cause areas Network, Compute, Device and Media. in context
• In the Teams admin center troubleshooting experience, telemetry for a completed meeting or call can take 30 minutes to 2 hours to process after the meeting ends. in context
• The current Teams admin center troubleshooting page says real-time telemetry is kept for seven days after a meeting for users with Teams Premium or Teams Rooms Pro licenses and only for the duration of the meeting for everyone else. disputed in context

Cite this source record

APA

WarmTransfer. (2026, August 24). Monitor and troubleshoot Teams meetings and calls from the Teams admin center. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-monitor-troubleshoot-meetings-calls

BibTeX

@misc{warmtransfer-ms-learn-monitor-troubleshoot-meetings-calls,
  title  = {Monitor and troubleshoot Teams meetings and calls from the Teams admin center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-monitor-troubleshoot-meetings-calls},
  note   = {Microsoft, accessed 2026-09-24}
}