Considerations for Calling Plans

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/considerations-calling-plan

Published

2026-03-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Teams Calling Plans in Canada, all emergency calls are screened nationally before transfer to the PSAP, even when a dynamic location is acquired. in context
• For US Calling Plan users, an emergency call from a Teams client not at a tenant-defined dynamic emergency location is screened by a national call center before transfer to the PSAP. in context
• For Teams Calling Plans in Australia, emergency addresses are configured and routed by Microsoft's carrier partner. in context
• Dynamic location for routing emergency calls under Teams Calling Plans is documented only for the United States and Canada; in Canada, every emergency call is screened nationally before being transferred to the PSAP. in context
• Microsoft's Calling Plan per-country table says emergency calling is not supported in Japan. in context
• For Teams Calling Plans, the US and Canada require an emergency location when a number is assigned to a user; in other countries/regions such as EMEA, an emergency location is required when the number is acquired from Microsoft 365 or ported in from another carrier. in context
• For Teams Calling Plans in Belgium, Denmark, France, Germany, Italy, Slovakia, Spain, Sweden and Switzerland, the address registered to the number is held in a national emergency database, and the PSAP looks it up from the calling line identity. in context
• For Teams Calling Plans in Croatia, Estonia, Latvia and Slovenia, emergency calls go to the local PSAP based on the number prefix, and calls from non-geographic numbers go to the national PSAP. in context
• For Teams Calling Plans in Norway, emergency calls go directly to the PSAP serving the emergency address linked to the number; if no address was provided, the call is routed by the old geographic number plan to the nearest emergency centre. in context
• For Teams Calling Plans in Austria, the Netherlands and Portugal, emergency calls are routed to the PSAP based on the location area code or first digits of the caller's number, and Austria has no national emergency database. in context
• For Teams Calling Plans in Romania, emergency calls from a VoIP number go to a National Call Center in Bucharest, whose operator confirms the caller's location and re-routes the call to the local PSAP. in context
• For Teams Calling Plans in the United Kingdom, Ireland, Luxembourg and New Zealand, emergency calls are first screened to determine the user's current location and then routed to the local PSAP. in context
• For Teams Calling Plans in Singapore, emergency calls are routed to the Emergency Call Center based on the number dialled, and the operator requires the caller to give their address. in context
• Each Calling Plan user is automatically enabled for emergency calling and must have a registered emergency address on their number; in the United States and Canada the emergency location is required when the number is assigned to the user. in context
• For Calling Plan and Operator Connect in the United States, if an emergency caller cannot update their location to the screening center, the call is transferred to the PSAP serving the caller's registered address. in context
• In Canada, dynamic location routing works as in the US except that all emergency calls are screened nationally before transfer to the PSAP, for Calling Plans, Operator Connect and Direct Routing. in context
• Every Calling Plan user is automatically enabled for emergency calling and needs a registered emergency address on their number; in the US and Canada the address is required when the number is assigned to a user, and in other regions such as EMEA when the number is acquired or ported in. in context
• Emergency calling is not supported for Microsoft Calling Plans in Japan. in context
• For Calling Plans in the United Kingdom, Ireland, Luxembourg and New Zealand, all emergency calls are first screened to determine the caller's current location before routing to the local PSAP. in context
• For US Calling Plan users, a client outside any tenant-defined dynamic emergency location is screened by a national call center, and if the caller cannot give the screening center an updated location the call goes to the PSAP serving the registered address. in context

Cite this source record

APA

WarmTransfer. (2026, March 25). Considerations for Calling Plans. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-emergency-considerations-calling-plan

BibTeX

@misc{warmtransfer-ms-learn-emergency-considerations-calling-plan,
  title  = {Considerations for Calling Plans},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-emergency-considerations-calling-plan},
  note   = {Microsoft, accessed 2026-09-24}
}