Source record · tier 2 current vendor documentation

Overview of Workforce Management

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/workforce-management-overview
Published: 2026-07-14
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Microsoft Learn terms of use (docs content CC BY 4.0 in public repo); no-redistribution; short excerpts and locators only

Source notes citing this source

Microsoft states Dynamics 365 workforce management supports staffing and monitoring workflows that can include both service representatives and AI agents. in context
Microsoft's Dynamics 365 workforce management workflow is: forecast demand from history, create capacity plans, build shift plans, schedule representatives manually or automatically, then publish schedules. in context

Cite this source record

APA

WarmTransfer. (2026, July 14). Overview of Workforce Management. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-wfm-overview

BibTeX

@misc{warmtransfer-ms-learn-d365-wfm-overview,
  title  = {Overview of Workforce Management},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-wfm-overview},
  note   = {Microsoft, accessed 2026-10-02}
}