Create and manage forecast scenarios

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/contact-center/use/workforce-management-forecast-scenarios

Published

2026-09-14

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Short-term forecasting means roughly a six-week interval-level horizon in both Genesys Cloud and Dynamics 365, but long-term horizons differ widely between products and features. inferred in context
• Dynamics 365 short-term forecast scenarios support up to 42 days at intraday interval, and long-term scenarios up to 1,095 days at daily interval. in context
• After a Dynamics 365 forecast scenario is created, its forecast type, interval, forecast entity and data source cannot be changed. in context
• Dynamics 365 short-term and long-term forecast scenarios both forecast volume and average handle time from historical data and differ in interval and horizon. in context
• Microsoft states Dynamics 365 forecasting isn't intended for decisions that affect a person's employment and that customers are responsible for lawful use. in context
• In Dynamics 365, Create New Snapshot regenerates a forecast and becomes the default for capacity planning, but it is unavailable while Auto refresh is on, and Auto refresh is unavailable with external data. in context

Cite this source record

APA

WarmTransfer. (2026, September 14). Create and manage forecast scenarios. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-wfm-forecast-scenarios

BibTeX

@misc{warmtransfer-ms-learn-d365-wfm-forecast-scenarios,
  title  = {Create and manage forecast scenarios},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-wfm-forecast-scenarios},
  note   = {Microsoft, accessed 2026-10-02}
}