What is Call Quality Dashboard (CQD)?

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/cqd-what-is-call-quality-dashboard

Published

2026-07-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• From April 2026 CQD populates First/Second Feedback Rating with 0 when a Rate My Call survey was offered but no rating was submitted. in context
• In February 2026 CQD changed Meeting Id to the numeric ID shown in Teams meeting invites and moved the previous value to a new Thread Id column. in context
• Microsoft Call Quality Dashboard (CQD) shows call and meeting quality at an org-wide level for Microsoft Teams and Skype for Business Server. in context
• Microsoft's CQD pages print two different portal hostnames: the overview page gives cqd.teams.cloud.microsoft while the data-and-reports access table gives cqd.teams.microsoft.com. disputed in context
• In January 2026 CQD added First/Second Is Call Throttled columns for device CPU throttling and First/Second HW Encoder/Decoder Blocked columns for blocked hardware drivers. in context
• In August 2026 Microsoft changed the CQD First/Second UPN and First/Second Object Id logic to reflect users associated with Teams Phone Mobile numbers in PSTN calls. in context
• In February 2026 CQD changed Meeting Id to match the numeric Meeting Id in Teams meeting invites and added a Thread Id column carrying the value Meeting Id used to hold. in context
• In January 2026 CQD added First/Second Is Call Throttled columns for device CPU throttling and First/Second HW Encoder Blocked and HW Decoder Blocked columns for blocked hardware drivers. in context
• In July 2026 CQD added First/Second Public IP columns that reflect the Public IP values in the active building file, and building metadata began supporting Public IP values. in context
• Since April 2026 CQD First/Second Feedback Rating is 0 when a Rate My Call survey was offered but the user did not submit it or submitted it without a rating. in context

Cite this source record

APA

WarmTransfer. (2026, July 1). What is Call Quality Dashboard (CQD)?. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cqd-what-is

BibTeX

@misc{warmtransfer-ms-learn-cqd-what-is,
  title  = {What is Call Quality Dashboard (CQD)?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cqd-what-is},
  note   = {Microsoft, accessed 2026-09-24}
}