Working with the call records API in Microsoft Graph

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/graph/api/resources/callrecords-api-overview

Published

2024-05-28

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Microsoft Graph callRecord is created after a call or meeting ends and is retained for 30 days; the List callRecords API returns nothing older than 30 days. in context
• Graph pstnCallLogRow and directRoutingLogRow cover only the PSTN portion of a call and their IDs cannot be used to fetch the corresponding callRecord. in context
• A Graph callRecord contains one or more sessions, each session contains one or more segments (a media link between two endpoints), and each segment contains one or more media streams. in context
• A third-party Teams monitoring tool that relies on Graph callRecords must collect records within 30 days of call end to keep per-call history, since Graph holds records only 30 days while CQD keeps 12 months but clears EUII after 28 days. inferred in context
• Graph pstnCallLogRow and directRoutingLogRow cover only the PSTN part of a call, and a log row's ID cannot be used to fetch a callRecord. in context
• In Graph a callRecord contains one or more sessions, each session contains one or more segments (media links between two endpoints), and each segment contains one or more media streams; a peer-to-peer call has one session, and in a group call each session connects a participant to a service endpoint. in context

Cite this source record

APA

WarmTransfer. (2024, May 28). Working with the call records API in Microsoft Graph. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-graph-callrecords-overview

BibTeX

@misc{warmtransfer-ms-graph-callrecords-overview,
  title  = {Working with the call records API in Microsoft Graph},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/ms-graph-callrecords-overview},
  note   = {Microsoft, accessed 2026-09-24}
}