Workforce management supported configuration

Publisher

Genesys

URL

https://help.genesys.cloud/articles/workforce-management-supported-configuration/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud WFM enforces a maximum of 250 activity codes per business unit. in context
• A Genesys Cloud WFM business unit can contain up to 5,000 agents. in context
• Genesys Cloud WFM forecasting supports the inbound voice, chat, callback, email and message media types. in context
• Genesys Cloud WFM forecasts are visible from 26 weeks before to 26 weeks after the current week. in context
• A Genesys Cloud WFM management unit can contain up to 1,500 agents. in context
• Genesys Cloud WFM allows only one open work plan bid per business unit at a time. in context
• Genesys Cloud WFM schedules are created in intervals of one to six weeks, and 26 previous and 26 future schedules are visible. in context
• Genesys Cloud WFM enforces a limit of 1,000 staffing groups per business unit and 2,000 agents per staffing group. in context
• Genesys Cloud WFM enforces a limit of 10 shifts per work plan and 500 work plans per management unit. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Workforce management supported configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-wfm-supported-configuration

BibTeX

@misc{warmtransfer-genesys-rc-wfm-supported-configuration,
  title  = {Workforce management supported configuration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-wfm-supported-configuration},
  note   = {Genesys, accessed 2026-09-25}
}