Create a remote phone

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-remote-phone/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Genesys Cloud remote phone uses remote phone base settings, a site, and a remote address given as an E.164 number or a SIP address. in context
• A remote phone must have an established persistent connection before it can answer Genesys Cloud calls, and remote phones do not support auto answer. in context
• Genesys Cloud remote phones support the persistent connection feature but do not support auto answer. in context
• Genesys notes that a call to a number configured as a remote phone may not connect if the number is not assigned to a Genesys Cloud user profile. in context
• A Genesys Cloud remote phone is created under Phone Management with remote base settings and a site, and its Remote Address is a SIP address or an E.164 phone number. in context
• Genesys notes that a remote-phone user in a group ring must answer with a verbal response to avoid being disconnected. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Create a remote phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-remote-phone

BibTeX

@misc{warmtransfer-genesys-rc-configure-remote-phone,
  title  = {Create a remote phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-remote-phone},
  note   = {Genesys, accessed 2026-09-25}
}