Add Workforce Engagement Management to your subscription

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-workforce-engagement-management-to-your-subscription/

Published

2026-05-25

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• WEM add-on billing for a user is triggered by assigned administrator permissions, by the agent using WEM capabilities, or by explicit assignment of the WEM Upgrade billing permission. in context
• The Resource Center names the WEM add-ons as Genesys Cloud CX 1 WEM Add-on II and Genesys Cloud CX 2 WEM Add-on I. in context
• Existing Genesys direct customers add Genesys Cloud WEM upgrades through the Genesys AppFoundry. Customers who buy through partners contact their sales representative. in context
• CX 1 and CX 2 organizations can apply WEM add-ons to a subset of users rather than to the whole organization. in context
• A Genesys Cloud user can hold only one WEM add-on at a time. in context

Cite this source record

APA

WarmTransfer. (2026, May 25). Add Workforce Engagement Management to your subscription. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-add-wem-to-subscription

BibTeX

@misc{warmtransfer-genesys-rc-add-wem-to-subscription,
  title  = {Add Workforce Engagement Management to your subscription},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-add-wem-to-subscription},
  note   = {Genesys, accessed 2026-09-25}
}