Configure utilization at the agent level

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-agent-utilization-at-the-agent-level/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Cloud Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Genesys Cloud agent-level utilization article states that the maximum capacity for each interaction type is 50. in context
• Genesys Cloud utilization is configurable at organization level and at agent level, and agent-level settings override organization-level settings. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Configure utilization at the agent level. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-utilization-agent-level

BibTeX

@misc{warmtransfer-genesys-help-utilization-agent-level,
  title  = {Configure utilization at the agent level},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-utilization-agent-level},
  note   = {Genesys, accessed 2026-09-30}
}