Updated prompt behavior in the flow - Genesys Cloud Resource Center

Publisher

Genesys

URL

https://help.genesys.cloud/articles/updated-prompt-behavior-call-flow/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a flow is published, Architect snapshots (copies) the User prompts it uses and stores them with the published flow, so deleting the prompt later does not break the flow. in context
• Updating a User prompt used by a published flow has no effect on that flow until the flow is republished. in context
• System prompts, unlike User prompts, are not snapshotted and take effect without republishing the flow. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Updated prompt behavior in the flow - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-updated-prompt-behavior

BibTeX

@misc{warmtransfer-genesys-help-updated-prompt-behavior,
  title  = {Updated prompt behavior in the flow - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-updated-prompt-behavior},
  note   = {Genesys, accessed 2026-09-25}
}