Predictive routing ongoing value monitoring

Publisher

Genesys

URL

https://help.genesys.cloud/articles/monitor-ongoing-value-of-predictive-routing/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud ongoing value monitoring routes interactions with predictive routing 80 percent of the time interval and with the baseline routing method 20 percent of the time interval. in context
• Genesys ongoing value monitoring repeats a six-day cycle that alternates blocks of 8 hours of predictive routing with 2 hours of the baseline routing method. in context
• Genesys requires at least a two-week 50-50 comparison test that showed a desirable benefit before ongoing value monitoring is set up on a queue. in context
• Genesys recommends running ongoing value monitoring through six cycles of six days before treating the comparison as valid, and says accuracy can take up to two or three months. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Predictive routing ongoing value monitoring. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-pr-ongoing-value-monitoring

BibTeX

@misc{warmtransfer-genesys-help-pr-ongoing-value-monitoring,
  title  = {Predictive routing ongoing value monitoring},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-pr-ongoing-value-monitoring},
  note   = {Genesys, accessed 2026-10-02}
}