Source record · tier 2 current vendor documentation

Predictive routing during KPI processing phase

Publisher: Genesys
URL: https://help.genesys.cloud/articles/predictive-routing-during-kpi-processing-phase/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys predictive routing KPI processing to build the model can take several hours, and when activating predictive routing all interactions use standard routing until processing completes. in context
If a Genesys predictive routing model retrain fails, standard routing is used for the affected media types while predictive routing continues for unaffected media types. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Predictive routing during KPI processing phase. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-pr-kpi-processing-phase

BibTeX

@misc{warmtransfer-genesys-help-pr-kpi-processing-phase,
  title  = {Predictive routing during KPI processing phase},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-pr-kpi-processing-phase},
  note   = {Genesys, accessed 2026-10-02}
}