Source record · tier 2 current vendor documentation

Custom KPI for predictive routing

Publisher: Genesys
URL: https://help.genesys.cloud/articles/custom-kpi-for-predictive-routing/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Custom KPI outcomes for Genesys predictive routing are supplied through the External Attribution API, with uploads recommended daily or at minimum weekly, and each record must be unique per KPI ID, conversation ID and agent ID. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Custom KPI for predictive routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-pr-custom-kpi

BibTeX

@misc{warmtransfer-genesys-help-pr-custom-kpi,
  title  = {Custom KPI for predictive routing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-pr-custom-kpi},
  note   = {Genesys, accessed 2026-10-02}
}