Configure timeout for predictive routing

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-timeout-for-predictive-routing/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• During the predictive routing timeout Genesys Cloud first offers to the highest-scoring agents and gradually widens to lower-scoring agents, and on expiry routes with standard routing. in context
• The Genesys Cloud predictive routing timeout must be an integer between 12 and 259,200 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configure timeout for predictive routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-pr-configure-timeout

BibTeX

@misc{warmtransfer-genesys-help-pr-configure-timeout,
  title  = {Configure timeout for predictive routing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-pr-configure-timeout},
  note   = {Genesys, accessed 2026-10-02}
}