Conduct a calibration

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/conduct-calibration/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A one-off calibration is created from an interaction's Quality Summary tab by choosing a form, evaluators and optionally an expert evaluator to index scores against. in context
• The Calibration Results tab shows each evaluator's score with the high, low and average score and the variance. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Conduct a calibration. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-conduct-calibration

BibTeX

@misc{warmtransfer-genesys-help-conduct-calibration,
  title  = {Conduct a calibration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-conduct-calibration},
  note   = {Genesys, accessed 2026-10-02}
}