Source record · tier 2 current vendor documentation

Calibration overview

Publisher: Genesys
URL: https://help.genesys.cloud/articles/calibration-overview/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

A calibration has several evaluators review the same interaction so a calibrator can compare their scores and standardise evaluation. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Calibration overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-calibration-overview

BibTeX

@misc{warmtransfer-genesys-help-calibration-overview,
  title  = {Calibration overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-calibration-overview},
  note   = {Genesys, accessed 2026-10-02}
}