Add a wrap-up code

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-a-wrap-up-code/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A wrap-up code is created with a name of up to 256 characters, a description and a division, and it requires the Routing > Wrap-up Code permissions. in context
• A wrap-up code that is not assigned to a specific division defaults to the All division. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Add a wrap-up code. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-wrap-up-code

BibTeX

@misc{warmtransfer-genesys-help-add-wrap-up-code,
  title  = {Add a wrap-up code},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-wrap-up-code},
  note   = {Genesys, accessed 2026-09-30}
}