Add Genesys Cloud for Microsoft Teams app

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-genesys-cloud-for-microsoft-teams/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• After upload, the agent opens Apps in Teams, adds the Genesys Cloud app, clicks Authenticate and signs in with Genesys Cloud credentials; the Pop out icon opens the client in its own window. in context
• Each Genesys Cloud hosting region has its own Microsoft Teams app package, which is uploaded to Teams as a custom app. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Add Genesys Cloud for Microsoft Teams app. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-genesys-cloud-for-teams

BibTeX

@misc{warmtransfer-genesys-help-add-genesys-cloud-for-teams,
  title  = {Add Genesys Cloud for Microsoft Teams app},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-genesys-cloud-for-teams},
  note   = {Genesys, accessed 2026-09-25}
}