Add an ACD skill or language to a user

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-acd-skill-language-user/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Language outranks skill level: Genesys Cloud selects an agent who speaks the requested language over a more skilled agent who does not, and agents without the required language do not receive the interaction. in context
• Assigning ACD skills or languages to a user is done through the user's Edit ACD Skills option and requires the Routing > Skill > Assign permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Add an ACD skill or language to a user. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-acd-skill-language-user

BibTeX

@misc{warmtransfer-genesys-help-add-acd-skill-language-user,
  title  = {Add an ACD skill or language to a user},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-acd-skill-language-user},
  note   = {Genesys, accessed 2026-09-30}
}