Source record · tier 2 current vendor documentation

Activate predictive routing on a queue

Publisher: Genesys
URL: https://help.genesys.cloud/articles/activate-predictive-routing-on-a-queue/
Published: unknown
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

To activate predictive routing from the queue details page, select Predictive Routing as the routing method, set the KPI and timeout, enable Use for All Queue Interactions, optionally enable Workload Balancing and Skill Matching, configure fallback routing and save. in context
Changing the KPI on a predictive-routing queue after activation starts a new processing period. in context
The predictive routing timeout defaults to 30 seconds and can be changed under Advanced Settings. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Activate predictive routing on a queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-activate-predictive-routing

BibTeX

@misc{warmtransfer-genesys-help-activate-predictive-routing,
  title  = {Activate predictive routing on a queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-activate-predictive-routing},
  note   = {Genesys, accessed 2026-09-30}
}