About the Unified Communication tools integrations

Publisher

Genesys

URL

https://help.genesys.cloud/articles/about-the-unified-communication-tools-integrations/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• No Genesys-documented presence synchronization exists between Genesys Cloud and Webex Calling, so Webex user presence will not appear in Genesys Cloud without a custom or third-party build. inferred in context
• The Genesys Cloud Unified Communication tools integrations page names 8x8, Microsoft Teams and Zoom Phone and does not name Cisco Webex or Webex Calling. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). About the Unified Communication tools integrations. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-about-uc-tools-integrations

BibTeX

@misc{warmtransfer-genesys-help-about-uc-tools-integrations,
  title  = {About the Unified Communication tools integrations},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-about-uc-tools-integrations},
  note   = {Genesys, accessed 2026-09-25}
}