What method should I choose when I create a short-term forecast?

Publisher

Genesys

URL

https://help.genesys.cloud/faqs/what-method-should-i-choose-when-i-create-a-short-term-forecast/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud Automatic Best Method can work with as little as one week of history, uses up to 90 days for daily arrival patterns, and needs multiple seasons of history to detect seasonality. in context
• A Genesys Cloud Automatic Best Method short-term forecast can be configured for one to six weeks in length. in context
• Genesys Cloud Automatic Best Method selects among more than 20 forecasting methodologies, including ARIMA, and performs automated historical data cleanup and seasonality and trend detection. in context
• Genesys Cloud short-term forecasts can be created with Automatic Best Method, Weighted Historical Index, Weighted Historical Index with source data import, or Import forecast. in context
• The Genesys Cloud Weighted Historical Index method weights one or more weeks of history at the daily level and produces a forecast one week at a time. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). What method should I choose when I create a short-term forecast?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-short-term-forecast-method

BibTeX

@misc{warmtransfer-genesys-faq-short-term-forecast-method,
  title  = {What method should I choose when I create a short-term forecast?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-short-term-forecast-method},
  note   = {Genesys, accessed 2026-10-02}
}