Source record · tier 2 current vendor documentation

Why are my inbound BYOC Cloud calls being associated with the wrong site?

Publisher: Genesys
URL: https://help.genesys.cloud/faqs/why-are-my-inbound-byoc-cloud-calls-being-associated-with-the-wrong-site/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys Resource Center terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Inbound BYOC Cloud calls can be tagged with the site-id of the site connected to the trunk that has the outbound route, which applies the wrong site's number plan and can fail DID matching with a SIP 404 to the carrier; Genesys's fix is the Number Plan Site feature. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Why are my inbound BYOC Cloud calls being associated with the wrong site?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-inbound-byoc-cloud-wrong-site

BibTeX

@misc{warmtransfer-genesys-faq-inbound-byoc-cloud-wrong-site,
  title  = {Why are my inbound BYOC Cloud calls being associated with the wrong site?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-inbound-byoc-cloud-wrong-site},
  note   = {Genesys, accessed 2026-09-25}
}