Does Genesys Cloud continue collecting audio in between WebRTC calls when using the Modern WebRTC feature and persistent connection?

Publisher

Genesys

URL

https://help.mypurecloud.com/faqs/does-genesys-cloud-continue-collecting-audio-in-between-webrtc-calls-when-using-the-modern-webrtc-feature-and-persistent-connection/

Published

2025-09-09

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Cite this source record

APA

WarmTransfer. (2025, September 9). Does Genesys Cloud continue collecting audio in between WebRTC calls when using the Modern WebRTC feature and persistent connection?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-audio-between-webrtc-calls

BibTeX

@misc{warmtransfer-genesys-faq-audio-between-webrtc-calls,
  title  = {Does Genesys Cloud continue collecting audio in between WebRTC calls when using the Modern WebRTC feature and persistent connection?},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-audio-between-webrtc-calls},
  note   = {Genesys, accessed 2026-10-02}
}