CX Cloud from Genesys and Salesforce - Voice channel routing via Genesys Cloud and other channels routing direct to Salesforce

Publisher

Genesys Community

URL

https://community.genesys.com/discussion/cx-cloud-from-genesys-and-salesforce-voice-channel-routing-via-genesys-cloud-and-other-channels-routing-direct-to-salesforce

Published

2024-05-21

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

community forum terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A partner reports running CX Cloud with Genesys handling IVR and voice routing and Salesforce Service Cloud as the agent front end, describing it as working well. field report in context

Cite this source record

APA

WarmTransfer. (2024, May 21). CX Cloud from Genesys and Salesforce - Voice channel routing via Genesys Cloud and other channels routing direct to Salesforce. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-community-cx-cloud-voice-routing

BibTeX

@misc{warmtransfer-genesys-community-cx-cloud-voice-routing,
  title  = {CX Cloud from Genesys and Salesforce - Voice channel routing via Genesys Cloud and other channels routing direct to Salesforce},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-community-cx-cloud-voice-routing},
  note   = {Genesys Community, accessed 2026-09-25}
}