Chat Interaction Distribution not routing to available agents on queue but to an agent already taking multiple chat interactions

Publisher

Genesys Community

URL

https://community.genesys.com/discussion/chat-interaction-distribution-not-routing-to-available-agents-on-queue-but-to-an-agent-already-taking-multiple-chat-interactions

Published

2022-12-07

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Community forum post; copyright the respective authors; no-redistribution; short excerpts and locators only

Source notes citing this source

Cite this source record

APA

WarmTransfer. (2022, December 7). Chat Interaction Distribution not routing to available agents on queue but to an agent already taking multiple chat interactions. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-community-chat-routing-busy-agent

BibTeX

@misc{warmtransfer-genesys-community-chat-routing-busy-agent,
  title  = {Chat Interaction Distribution not routing to available agents on queue but to an agent already taking multiple chat interactions},
  author = {{WarmTransfer}},
  year   = {2022},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-community-chat-routing-busy-agent},
  note   = {Genesys Community, accessed 2026-10-02}
}