Integrate Digital IVA in Studio with VCC

Publisher

Five9, Inc.

URL

https://documentation-be.five9.com/bundle/studio-combo/page/studio-build/api/integrate-vcc.htm

Published

2026-08-21

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

(c) 2026 Five9, Inc. All Rights Reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Each Studio interaction in a digital IVA has 30 seconds to execute, so customer API integration timeouts must fit within that window. in context
• The IVA transfer module's AI Provider field takes studio://<task-key> in GCP environments and an https://interaction.us7.studioportal.io URL ending in /tasks/<task-key> in CHI/VIR US environments. in context
• To connect a Studio digital IVA to Five9 VCC, the admin creates a Studio API key with build permissions, then a VCC auth profile of type Basic with username apiKey and the Studio API key as password. The IVA transfer module's Authorization tab uses that profile. in context

Cite this source record

APA

WarmTransfer. (2026, August 21). Integrate Digital IVA in Studio with VCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-studio-integrate-digital-iva-vcc

BibTeX

@misc{warmtransfer-five9-docs-studio-integrate-digital-iva-vcc,
  title  = {Integrate Digital IVA in Studio with VCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-studio-integrate-digital-iva-vcc},
  note   = {Five9, Inc., accessed 2026-09-25}
}