IVR Script Designer

Publisher

Five9

URL

https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/designing-scripts/ivr-script-designer.htm

Published

2026-09-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• In the IVR Script Designer, modules are dragged from the modules toolbar to the work area and connected through connector ports; most modules also have an optional exception port, and if no action is specified for an exception it is ignored and the main exit is used. in context
• The IVR script property Max time in IVR exists to prevent unintended infinite loops in a script from keeping calls in the IVR indefinitely. in context
• The IVR script properties General tab lists Associated Campaigns that use the script, and a script cannot be removed while any campaign is using it. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). IVR Script Designer. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-ivr-script-designer

BibTeX

@misc{warmtransfer-five9-docs-ivr-script-designer,
  title  = {IVR Script Designer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-ivr-script-designer},
  note   = {Five9, accessed 2026-09-30}
}