Creating an IVR Script with Queue Callback

Publisher

Five9, Inc.

URL

https://documentation-be.five9.com/bundle/ivr-admin/page/ivr-admin/examples/creating-an-ivr-script-with-queue-callback.htm

Published

2026-09-08

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

(c) 2026 Five9, Inc. All Rights Reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For a Five9 queue callback, once an agent becomes ready, the agent's station automatically dials the number the caller gave. in context
• In the Five9 queue callback example, the Skill Transfer module sets a Queue Callback Digit on the General tab (the example uses 0). On the Queue Callback tab it takes the initial callback number from Seed Number and stores the confirmed number in Phone Number. in context
• Five9's queue callback example first creates a call variable group holding two call-type variables, Seed Number and Phone Number. A Set Variable module then assigns the caller's ANI to Seed Number. in context
• Queued callbacks appear on the ACD Status tab, and Queue Callback calls have a dedicated disposition that can be used in reporting. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Creating an IVR Script with Queue Callback. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-ivr-queue-callback-example

BibTeX

@misc{warmtransfer-five9-docs-ivr-queue-callback-example,
  title  = {Creating an IVR Script with Queue Callback},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-ivr-queue-callback-example},
  note   = {Five9, Inc., accessed 2026-09-25}
}