Installing the Softphone

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/installing/installing-softphone.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Five9 proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• On macOS the Five9 Softphone is installed from Five9Softphone.dmg choosing 'For me only' in the wizard, Finder access must be granted when prompted, and an existing softphone is removed automatically. in context
• Five9 documents installing the browser extension as a prerequisite to installing the Five9 Softphone for Agent Desktop Plus. in context
• On Windows the Five9 Softphone is installed from the file Five9Softphone.msi by running its setup wizard, after which the Station Check page confirms the extensions are installed. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Installing the Softphone. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-installing-softphone

BibTeX

@misc{warmtransfer-five9-docs-adp-installing-softphone,
  title  = {Installing the Softphone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-installing-softphone},
  note   = {Five9, accessed 2026-10-02}
}