Configuring Skills for Campaigns

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-skills-campaigns.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If no skills are added to a Five9 campaign, its interactions go to any available agent. in context
• When an outbound campaign has several skill groups, agents in the first-listed group get the first calls and the dialer moves to the next group when they are busy. After group order, individual skill levels and then the distribution algorithm decide which agent is chosen. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Configuring Skills for Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-skills-for-campaigns

BibTeX

@misc{warmtransfer-five9-doc-skills-for-campaigns,
  title  = {Configuring Skills for Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-skills-for-campaigns},
  note   = {Five9, accessed 2026-09-24}
}